Shipping policy
Shipping Policy
📦 Shipping Locations
We currently ship within South Africa only.
All orders are shipped using The Courier Guy via the following services:
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Locker-to-Locker
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Locker-to-Door
🚚 Shipping Methods
Locker-to-Locker
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Your order will be delivered to a Courier Guy PUDO locker of your choice.
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Once delivered, you will receive an SMS and/or email notification with a collection PIN.
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Parcels must be collected within the time specified by The Courier Guy to avoid return fees.
Locker-to-Door
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Your order will be delivered directly to your residential or business address.
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Please ensure someone is available during delivery hours to receive the parcel.
⏱️ Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed the next business day.
📬 Delivery Timeframes
Estimated delivery times once dispatched:
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Locker-to-Locker: 2–4 business days
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Locker-to-Door: 2–5 business days
Please note that delivery times are estimates and may vary due to:
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Remote locations
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Weather conditions
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Courier delays beyond our control
💰 Shipping Costs
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Shipping fees are calculated at checkout based on your selected delivery method and location.
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Any additional fees incurred due to incorrect delivery details or uncollected locker parcels will be the customer’s responsibility.
📍 Address & Locker Selection Responsibility
Customers are responsible for:
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Providing the correct delivery address, or
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Selecting the correct PUDO locker location
We cannot be held liable for delays or losses caused by incorrect information provided at checkout.
📦 Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor your delivery through The Courier Guy.
🚫 Failed or Returned Deliveries
If a parcel is:
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Not collected from a locker in time, or
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Returned due to incorrect delivery details,
The customer may be required to pay additional shipping fees for re-delivery.
❓ Questions or Support
If you have any questions regarding shipping, please contact us before placing your order. We’re always happy to help.
